ABSTRAK
RINALDO DICAPRIO RUMAHORBO. NIM 2021119004. Pengaruh Pengaruh
Pelatihan dan Motivasi terhadap Kinerja Karyawan di Hotel Santika Premiere
Slipi Jakarta. Dibawah bimbingan Ibu Ismayanti. Penelitian ini dilatarbelakangi oleh isu menurunnya kualitas SDM di Hotel
Santika Premiere Slipi yang dibuktikan dari adanya keluhan para tamu yang
diulas di aplikasi TripAdvisor, Booking.com, dan Agoda, tingkat absensi karyawan
yang masih di bawah ketentuan standar hotel, dan juga belum optimalnya tingkat
partisipasi karyawan dalam kegiatan pelatihan yang difasilitasi hotel pada periode
tahun 2023. Tujuan dari penelitian ini untuk mengetahui bagaimana pelatihan, motivasi, dan kinerja karyawan di Hotel Santika Premiere Slipi Jakarta sekaligus
menganalisis pengaruh pelatihan dan motivasi secara simultan dan parsial
terhadap kinerja karyawan. Metode analisis data yang digunakan adalah regresi
linier berganda dengan menggunakan software SPSS. Hasil penelitian
menunjukkan bahwa pelatihan karyawan, tingkat motivasi, dan kinerja karyawan
di Hotel Santika Premiere Slipi Jakarta dinilai sangat baik karena karyawan
berpartisipasi aktif dalam pelatihan yang difasilitasi oleh perusahaan serta
memiliki inisiatif untuk meningkatkan keterampilan (soft skill maupun hard skill)
mereka dalam rangka mengakselerasi peningkatan kinerja masing-masing
karyawan. Berdasarkan hasil uji hipotesis, diketahui bahwa pelatihan dan motivasi
berpengaruh secara simultan dan parsial terhadap kinerja karyawan Hotel Santika
Premiere Slipi. Kontribusi pengaruh variabel pelatihan dan motivasi terhadap
kinerja karyawan sebesar 50,4%, sedangkan sisanya dipengaruhi oleh variabel
lain yang tidak diteliti dalam penelitian ini. Dengan demikian, untuk mendukung
produktivitas dan kinerja karyawan yang optimal, perusahaan perlu memberikan
fasilitasi pelatihan yang tepat sasaran dan tepat manfaat sesuai kebutuhan masing- masing departemen serta mendorong peningkatan motivasi individu melalui
pelibatan aktif karyawan pada kegiatan perusahaan, pengelolaan sistem
penggajian dan kompensasi yang ideal, serta mendukung pengembangan karir
masing-masing individu untuk keberlangsungan perusahaan kedepannya. Kata kunci: Kinerja Karyawan, Motivasi, Pelatihan
ABSTRACT
RINALDO DICAPRIO RUMAHORBO. NIM 2021119004. The Effect of
Training and Motivation towards Employee Performance at Santika Premiere
Slipi Jakarta Hotel. Under the guidance of Mrs. Ismayanti. This research is motivated by the issue of the declining quality of human
resources at the Hotel Santika Premiere Slipi as evidenced by the guest's
complaints reviewed on TripAdvisor, Booking.com, and Agoda, the level of
employee absenteeism which is below the hotel's standard provisions, and also the
level of employee participation in training activities in the period 2023 considered
not optimal. This research aims to find out how the training, motivation, and
employee performance at the Hotel Santika Premiere Slipi Jakarta, and analyze
the influence of training and motivation simultaneously and partially on employee
performance. The multiple linear regression method is used for data analysis using
SPSS software. The results show that employee training, motivation level and
employee performance at Hotel Santika Premiere Slipi Jakarta are considered very
good because employees actively participate in training facilitated by the
company and have the initiative to improve their skills (soft skills and hard skills)
due to maintain their performance. Based on the results of hypothesis testing, it is
known that training and motivation have a simultaneous and partial effect on the
performance of Hotel Santika Premiere Slipi employees. The contribution of the
influence of training and motivation variables to employee performance is 50.4%, while the remainder is influenced by other variables not examined in this research. Thus, to support optimal employee productivity and performance, companies need
to provide training facilities that are suitable according to the needs of each
department and encourage individual motivation through active involvement in
several company activities, the ideal management of payroll and compensation
systems, as well as supporting the career development of each individual for the
company future sustainability. Keywords: Employee Performance, Motivation, Training
